Return Policy
Return Policy
At Raazzy, we want you to shop with confidence. Thatโs why we offer a hassle-free return process for your convenience.
๐ How to Start a Return
To begin your return, please use our dedicated returns portal.
โ ๏ธ Only items registered through this portal will be accepted.
๐ฆ Return Conditions
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Items must be in original condition: unused, unwashed, and free from marks, stains, or odors.
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All tags and protective packaging must be intact.
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Returns must be requested within 14 days of delivery, with proof of purchase.
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Final Sale or discounted items are not eligible for return.
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Defective items must be reported within 24 hours of delivery.
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Items purchased with a discount code are eligible only for store credit or exchange.
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For hygiene reasons, underwear, swimwear, and accessories cannot be returned.
๐ธ Refunds & Store Credit
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Refunds are made to the original payment method, minus a $10 fee for the prepaid return label.
(Fee is waived if you choose store credit or an exchange.) -
Please allow up to 14 business days for processing after your return arrives.
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Orders using installment payment services (e.g., Afterpay) remain subject to the original agreement.
๐ Exchanges
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We offer standard and instant exchanges.
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Instant exchanges require pre-authorization on your credit card.
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Exchanged items may be returned once only and are eligible for store credit.
๐ International Orders
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Prepaid return labels are not available for international customers.
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Returns must be shipped to our designated address.
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You will receive store credit to repurchase the item of your choice.
โ ๏ธ Defective Items or Order Issues
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Report any defects or incorrect items within 24 hours of delivery.
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Contact us immediately with photo or video proof so we can assist.
๐ฆ Return Instructions
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Access our Returns Portal and follow the guided steps.
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Print your return label (if applicable).
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Include the return form in your package.
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Drop off the package with the assigned carrier.
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Once received and inspected, your return will be processed in 5โ10 business days.
Need help?
Our customer support team is here for you.
๐ง contact@raazzy.com